Pairrot Terms of Service

Effective from August 12, 2026.

This is a courtesy translation. In case of any discrepancy, the Polish version available at pairrot.tech/regulamin prevails.

§ 1. General provisions

The Pairrot service — comprising the pairrot.tech website, the customer panel and the Mac application (jointly: the Service) — is operated by Mateusz Pawluk, trading as Studio Kreatywne Mateusz Pawluk, Polish tax ID (NIP) 8393015674 (the Provider).
Contact: kontakt@pawlukstudio.pl.
These Terms set out the rules for using the Service, including concluding contracts for electronically supplied services, and the rights and obligations of Users and the Provider.
A User is any natural person, legal person or organisational unit holding an account in the Service. A Consumer is a User who is a natural person entering into a contract not directly related to their business or professional activity; provisions concerning Consumers also apply to sole traders protected as consumers under Polish law.

Pairrot is a tool that supports client conversations: the application transcribes a conversation in real time and shows the User suggestions generated by artificial-intelligence models; after the conversation it saves the transcript and a summary on the User's computer.
Suggestions are auxiliary only. They are produced by a statistical model which can be wrong, including about numbers and facts. The User is solely responsible for what they say to their interlocutors, for representations made to them, and for decisions taken on the basis of suggestions.
Using the Service requires: a Mac running a supported macOS version listed on the download page, a microphone, an internet connection, and an up-to-date web browser for the customer panel.

Creating an account requires registering with an e-mail address. The account contract is concluded upon registration, for an indefinite period, with no subscription fees.
A free account allows conversations totalling 10 minutes per calendar month. The allowance renews on the first day of each month and does not roll over. The Provider may change the size of the free allowance; such a change does not affect rights under paid Packages.
An hour Package is a one-off purchase of conversation time (e.g. 5, 20 or 50 hours), consumed as transcription is used. Billing is per second of an actual conversation. Packages have no expiry date and never expire.
Current Package prices are shown in the Service and are gross prices. The Provider issues invoices on request — please write to the contact address.

Payments are processed by Stripe, Inc. — the Provider neither receives nor stores payment-card data.
A Package is credited to the account once the payment operator confirms the payment. For transfer-based methods (e.g. Przelewy24) this may take up to a few hours from initiating the payment.

A Consumer may withdraw from a Package purchase within 14 days of the purchase without giving a reason, by sending a statement to the contact address.
By purchasing a Package, the Consumer requests that the service begin before the withdrawal period expires. In case of withdrawal, the refund covers the amount proportional to the unused part of the Package, in accordance with art. 35 of the Polish Consumer Rights Act.
Refunds are made using the same payment method, within 14 days of receiving the statement.

Pairrot processes conversation audio, including the voices of the User's interlocutors. The User is responsible for the lawfulness of such processing — in particular for informing interlocutors that a transcription tool is being used and, where required, obtaining their consent. These obligations follow among others from the GDPR and confidentiality-of- communications laws; they may be stricter towards consumers than in B2B relations.
It is forbidden to use the Service for unlawful purposes, including recording conversations without a legal basis, or to interfere with the Service's operation (including attempts to circumvent limits, account sharing, or reverse-engineering its protections).
Accounts are personal. Teams should use a separate account for each team member.

The Provider strives to keep the Service running without interruption but reserves the right to technical breaks. Planned breaks longer than an hour are announced in advance in the Service.
The Service relies on subcontractors (transcription, language models, payments, hosting). A failure on their side may temporarily limit the Service; conversation time is then not deducted from a Package to the extent the service was not working.
The Provider may develop and change the Service's features, provided this does not deprive paid Packages of their essential value.

Complaints should be sent to kontakt@pawlukstudio.pl, describing the problem and identifying the account concerned.
The Provider responds within 14 days of receiving a complaint.
Consumers may use out-of-court complaint and redress procedures, including the assistance of municipal or district consumer ombudsmen and the Polish Trade Inspection.

Towards Users who are not Consumers, the Provider's liability is limited to the amount paid by the User in the 12 months preceding the event and does not cover lost profits. These limitations do not apply to Consumers or to damage caused intentionally.
The Provider is not liable for the consequences of decisions taken on the basis of AI-model suggestions (§ 2(2)) or for the content of documents and the profile the User feeds to the model.

The User may delete their account at any time by writing to the contact address. Deleting the account does not entitle the User to a refund for the used part of a Package; the unused part is refundable under § 5 (Consumers).
The Provider may terminate the contract or suspend an account for important reasons: gross violation of these Terms, unlawful use of the Service, or acting to the Service's detriment — after an ineffective demand to cease, unless the nature of the violation requires immediate action.

The Provider may amend these Terms for important reasons (changes in law, changes in the scope of services, security considerations). Changes are announced in the Service and by e-mail at least 14 days before they take effect.
A User who does not accept the changes may terminate the contract before they take effect. Packages paid for before the change are governed by whichever provisions are more favourable to the User.

Personal-data processing is described in the Privacy Policy.
Polish law applies, which does not deprive a Consumer of the protection granted by the laws of the country of their habitual residence.
Disputes with Users who are not Consumers are resolved by the court competent for the Provider's seat.